Terms of Use

1. Warranty

We stand by the quality of our products and offer the following warranty period.

versare.co.nz fully warrants its products to be free from defect in materials and workmanship for 3 year from the date of delivery. Product defects arising from faulty materials or unsatisfactory workmanship will be replaced or repaired to a serviceable condition free of charge to the original purchaser for said time period, providing the products have been properly installed and maintained in accordance with the manufacturer’s printed assembly instructions.

VERSARE.CO.NZ MAKES NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PURPOSE AND SHALL HAVE NO LIABILITY FOR CONSEQUENTIAL OR SPECIAL DAMAGES.

Versare.co.nz makes no other warranties except for the warranties expressly set forth above. All repairs and returns must be approved in writing by the factory before action is taken. All claims are to be reported to:

Customer Service
Versare
PO Box 14514 Panmure
Auckland 1741
10 Rakino Way, Mt Wellington
Auckland 1060

or email chris@versare.co.nz

The product purchase date and copy of the invoice are required to process and authorize any warranty claim.

Repair or replacement in accordance with the foregoing procedure is the buyer’s sole and exclusive remedy for any defective products, whether buyer’s claim arises under contract, tort or otherwise, and in any event, Versare.com liability is limited to the purchase price paid for the products purchased.

2. Shipping & Delivery

Depending on your order type, your product(s) will ship out within 4–21 business days. Product Delivery generally takes 1-7 business days after production is completed, depending on location. We ship via Flyway Transport & Mainfreight 2 Home, they offer a specialist 2 person handling and delivery service throughout NZ.  They deliver to homes, commercial businesses and retail stores.

Once you order is placed, we only allow a 2 hour window for changes and cancellations.  Changes or cancellations outside the two hour window will then be treated as a return. 

Standard shipping:

Products delivered using our service will arrive via truck from our contracted freight carrier. Freight delivery is standard when the size and/or weight of the product is too large to ship using small-package carriers. 

These deliveries require a recipient to be present during delivery and are made during normal business hours Monday through Friday between 8 a.m. and 5 p.m. The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window.. 

Auckland Wide Shipping rates: Fully Assembled Orders

• Up to $2000 incurs a freight charge of $100.
• Up to $3500 incurs a freight charge of $150.
• Up to $6000 incurs a freight charge of $200.
• Up to $10,000 incurs a freight charge of $250.
• Up to $20,000 incurs a freight charge of $300.

North Island Shipping: Flat Pack Orders

• Up to $149 incurs a freight charge of $10
• Up to $399 incurs a freight charge of $25.
• Up to $599 incurs a freight charge of $40.
• Up to $999 incurs a freight charge of $60.
• Up to $3499 incurs a freight charge of $70.
• Up to $5999 incurs a freight charge of $100.
• Up to $9999 incurs a freight charge of $150. 
• Up to $20,000 incurs a freight charge of $225.

South Island Shipping: Flat Pack Orders

• Up to $149 incurs a freight charge of $12.50.
• Up to $399 incurs a freight charge of $30.
• Up to $599 incurs a freight charge of $50.
• Up to $999 incurs a freight charge of $70.
• Up to $3499 incurs a freight charge of $100.
• Up to $5999 incurs a freight charge of $130.
• Up to $9999 incurs a freight charge of $180. 
• Up to $20,000 incurs a freight charge of $300.

What to do upon delivery:

Please inspect the package at the time of delivery before you sign the carrier's delivery receipt, and ask yourself the following questions: 

Are all pieces accounted for?

It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a box is missing, you may accept the delivered pieces, make a note of the shortage on the delivery receipt, and contact customer service to locate the missing item(s).

Are the boxes or product(s) damaged?

You may choose to refuse the delivery if there is unacceptable damage to your item(s). If you choose to refuse the delivery, you must note the damages on the delivery receipt. Please contact customer service to notify us of the refusal. 

If only part of an item is damaged, you may accept the order, record the damages on the carrier's delivery receipt, and contact us. We may be able to replace damaged pieces. If a damaged item arrives outside of our business hours, please contact us on the next business day. We will request that any replacement item(s) be sent to you promptly and free of charge. 

Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and truck number if available so that we may track the order back to our vendor or warehouse. If you discover damages after the delivery is complete, please contact us within 24 hours so that we may resolve the situation immediately.

 

Receiving Instructions and Damage Claim Policy:

Damages during transit are common when transporting products. However, you can do your part to help prevent it and we will be happy to replace any product DAMAGED DURING SHIPPING AND REFUSED UPON DELIVERY. Call us and we will place a new order for you at no extra charge.

ATTENTION: PLEASE READ THIS NOTICE BEFORE SIGNING AND ACCEPTING YOUR SHIPMENT FAILURE TO FOLLOW THESE PROCEDURES MAY JEOPARDIZE YOUR RIGHTS TO WARRANTY REPLACEMENT AND / OR REIMBURSEMENT FOR SHIPPING DAMAGE

1.     Please examine the shipment carefully for freight damage before the driver leaves. If there is obvious damage or if you have any reason to believe that there may be hidden damage to the product (e.g. outer packaging cracked or torn), please advise the delivery driver, make a notation on the bill of lading and delivery receipt and save all the paperwork.

2.     If the damage is obvious at the time of delivery, please notify versare.co.nz immediately and take digital photos if possible of the damage before unpacking the skid. Please do not unpack until you have notified versare.co.nz as the freight company may need to send an independent inspector to document the damage in order to verify a claim for damages. We will also need a copy of the bill of lading the freight company gave you at the time of delivery.

3.     If you don’t notice the damage until after unpacking the skid, please take digital photos of the damage. Notify versare.co.nz immediately with a detailed description of the damage as there is a two week window to report concealed damage to the freight company. Failure to report concealed damage before this time requirement may result in failure to receive warranty replacement or reimbursement.

 

If you have any questions regarding freight damage claims or any other questions regarding your order, please contact Versare on 09 570 3647. 

3. Privacy & Security
Versare.co.nz has been issued a QuickSSL™ certificate to enable server security. When you place an order with Versare.co.nz, your order will be processed on a secure server. We use the industry standard Secure Socket Layer (SSL) to encrypt and transmit your credit card information. Your credit card is stored on secure servers and is not accessible from anywhere on our website.

In today's world, for better or worse, security issues are at the forefront of our thoughts. GeoTrustQuickSSL is just one solution from GeoTrust that should give online consumers and businesses peace of mind.

Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line. If you would prefer to order via FAX, phone, or mail, those options are available.

4. Damaged & Lost Shipments
Receiving Instructions and Damage Claim Policy:

Damages during transit are common when transporting products. However, you can do your part to help prevent it and we will be happy to replace any product DAMAGED DURING SHIPPING AND REFUSED UPON DELIVERY. Call us and we will place a new order for you at no extra charge.

ATTENTION: PLEASE READ THIS NOTICE BEFORE SIGNING AND ACCEPTING YOUR SHIPMENT
FAILURE TO FOLLOW THESE PROCEDURES MAY JEOPARDIZE YOUR RIGHTS TO WARRANTY REPLACEMENT AND / OR REIMBURSEMENT FOR SHIPPING DAMAGE

 

1. Please examine the shipment carefully for freight damage before the driver leaves. If there is obvious damage or if you have any reason to believe that there may be hidden damage to the product (e.g. outer packaging cracked or torn), please advise the delivery driver, make a notation on the bill of lading and delivery receipt and save all the paperwork.
2. If the damage is obvious at the time of delivery, please notify Versare.co.nz immediately and take digital photos if possible of the damage before unpacking the skid. Please do not unpack until you have notified Versare.co.nz as the freight company may need to send an independent inspector to document the damage in order to verify a claim for damages. We will also need a copy of the bill of lading the freight company gave you at the time of delivery.
3. If you don’t notice the damage until after unpacking the skid, please take digital photos of the damage. Notify Versare.co.nz immediately with a detailed description of the damage as there is a two week window to report concealed damage to the freight company. Failure to report concealed damage before this time requirement may result in failure to receive warranty replacement or reimbursement.

If you have any questions regarding freight damage claims or any other questions regarding your order, please contact Versare.co.nz at 09 570 3647

5. Returns & Exchanges
We stand by our products and offer a guarantee against defects. If you need to return a product, please contact us to report your claim.

• Due to the nature of our products, if you need to return the item(s) for any reasons except "damaged and refused" in shipping, and any custom-made products, we charge a 20% restocking fee, plus the cost of freight (both ways).
• Merchandise must be in original crating and/or packaging to protect the product during shipment. All returned items must be in 100% resalable condition. The return authorization number should be visible on all packages and on the freight bill.
• Any non-defective merchandise that is returned collect will be refused, and the customer will be responsible for charges incurred.

All repairs and returns must be approved in writing by the factory before action is taken. 
Returns are only accepted up to 20 days after the original delivery date.
Please contact chris@versare.co.nz with any questions.

6. Payment Methods
Visa, MasterCard orders are accepted on-line, Purchase orders are accepted by email.

This website has been issued a QuickSSL™ certificate to enable server security. In today's world, for better or worse, security issues are at the forefront of our thoughts. GeoTrustQuickSSL is just one solution from GeoTrust that should give online consumers and businesses peace of mind.

Sites secured by QuickSSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure

7. Price Changes
Prices are subject to change without notice. Please contact us if you have any questions about prices.